If you work in customer experience, chances are you've asked yourself this question at least once. With the rise of AI and self-service agents becoming a bigger part of how businesses work, it’s easy to wonder what that means for the people behind customer support. We

There was a time when making plans in Lagos usually meant dinner, a party or a concert. If you wanted to see your friends, you picked a restaurant. If you wanted to meet new people, you went out at night and If you wanted to exercise, you went to the